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Problem: Patients Who Get Insurance Checks

Last week, I posted a news story about an ambulance company that struggled because so many of their patients received payment directly from the insurance company but neglected to forward those payments to the provider. This is not uncommon. When I shared the piece online, we got a flurry of respo...

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Write-off Deductibles & Co-pays

I hate the word “write-off.” Ambulance companies need money far too badly to write-off accounts. More than my (and your) distaste for the concept of write-off, providers have a responsibility to pursue patient balances. Today we discuss the regulatory responsibility to collect deducti...

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Don't Trip! Patient Pay Complications

Double whammy – patient account balances have grown while both the process and regulations surrounding debt resolution have gotten more complicated. Today, over 50% of all debt on credit reports is related to medical expenses. Therefore, you can see that how you handle patient debt is impor...

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Patient Financial Problems? Keep It Simple

Sure wish that today’s St. Patrick’s Day meant that ambulance companies find the pot of gold at the end of the rainbow, but no such luck. Unpaid patient accounts are an ongoing problem. So let’s revisit what you can do when you reach the end of the road. First, you must at l...

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Will Non-Emergency Providers Ever Get Paid?

  Tick-tock, tick-tock. It’s only 8-1/2 months until the world changes. Insurance exchanges and new Medicaid coverage go into effect on January 1, 2014. Millions of consumers will be in new insurance plans. Co-payments and cost-sharing is projected to go up dramatically. On average...

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