Blog Categories  /  A/R Management

How to Get to Your Pot of Gold, or, Get a Handle on Accounts Receivable

Where’s the pot of gold that should be dwelling in your accounts receivable? The most common complaint I hear is that accounts receivable is growing, and providers can’t get paid. The year 2018 is all about the numbers influencing EMS. Today we talk about the magic number “90&rd...

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Feed Your Billers!

I sometimes see the billing staff treated as the red-headed stepchildren of the organization. Do you know how hungry your billing people are for information? They are absolutely ravenous! The next time you look at your outstanding accounts receivable and try to determine why things are not gettin...

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EMS Needs Money NOW

If I need something, I grab my smartphone and I order it now - shoes, a prescription refill, tickets to the movies, or a dinner reservation.  I have family members in their 70’s and 80’s who routinely text, check the weather, listen to music or buy services on their smartphones. ...

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New Best Friends of EMS Billing

As mentioned in our “Curing the World of EMS Billing Hurt” post, the ambulance billing process is suffering. We talked about the steps that dispatch, operations and documentation could take to improve billing. Now let’s discuss who you can access to improve your billing process....

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Curing the World of EMS Billing Hurt

I walk into countless billing operations and I see a world of hurt - even when there are good, dedicated people on staff. It’s maddening and expensive. The list of issues can be countless. Claims don’t get out fast enough.  Trip report delays getting to billing. Trip reports ...

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You Canít Get Paid if You Keep Doing This

Ambulance providers – you are working for free! Saw an Explanation of Benefits from an insurer for ambulance transport where the payer refused payment and denied the claim. This example spoke volumes about problems I routinely see when ambulance providers try to get paid. Let me tell yo...

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Reasonable Collection Effort for Ambulance

Patients have higher deductibles and co-payment requirements. Consequently, you’ve seen your self-pay account balances grow due to changes from the Affordable Care Act. You also know you are supposed to apply a “reasonable collection effort” to resolve these bills. Obviously, yo...

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Yes or No: Does EMS Have More Self-pay?

EMS is first on scene often leading to the first bill issued for a medical event. The first biller then incurs responsibility for pursuit of the patient’s deductible. These days, that deductible can push $2,000 for a single person and significantly more for a family. Others in healthcare ha...

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Top Revenue Priorities for Fall

Summer is winding down and we will all put our noses to the grindstone for the coming fall season. Here’s a list of important revenue topics for medical transportation that will need your attention before year-end. Every one of these topics has the potential to have a positive impact on you...

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Patients: Boss of EMS Money

Remember when the billing office was delighted if they discovered the patient had insurance? An insured patient usually meant you would receive reimbursement for ambulance transport. Today, if you are an emergency ground or air service, you are the first provider the patient sees. Likely, the bil...

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Magic for Non-emergency Transporters

How do ambulances manage the pre-authorization process? Ambulance services need same-day payer authorization for non-emergency services; no authorization, no pay. This article takes a look at the ambulance-specific issues and offers possible solutions to some of the problems. A discussion in ...

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Overcoming Denials

I talk often about the changes of 2014 and likelihood for higher claims denials. Today we discuss tracking and avoiding denials. We only have 99 days until January 1st, so let’s get started! The first step is to measure the claims denial rate. Look at the denial rate by payer. Take the ...

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Are You Missing 25% of Payment?

 25% of your bill could walk away. Self-pay accounts are growing. Competition is intense. Read on for new ideas to help. Ambulance providers are not alone; doctors face the same trouble with growing self-pay balances. At an American Medical Association meeting in June, the AMA presented ...

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Teleseminar Recording: Prep for This Year & Next

  http://bit.ly/Zv0dvs   Listen to the recording of Maggie Adams & Bob Holdsworth’s recent teleseminar http://bit.ly/Zv0dvs on key issues all ambulance and billing managers will face in the coming year.   As a result of reforms required by the Affordab...

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HDHP: New Four Letter Word

Are you ready for ambulance self-pay accounts to potentially skyrocket to 30% of overall accounts receivable? With the advent of High Deductible Health Plans (HDHP), there is a new four letter word that will significantly impact ambulance providers. The clock is ticking as 2014 approaches with in...

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Billing: Key to Patient Satisfaction

   “Why do patients think that healthcare is free” was a question frustratingly posed in a group forum to which I subscribe.  Yes, it is true in EMS that we hear that patients incorrectly believe that ambulance is fully tax-supported or that insurance covers all cos...

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Revenue Cycle Health

What's a good way to decrease your costs? Optimize your billing performance. Sounds easy, doesn't it?  Some of the key areas where ambulance services may experience revenue leakage  include what methods are employed  to collect patient demographic information, knowing w...

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