Blog Archives  /  May 2018

EMS Strong - "Look for the Helpers"

A few months ago, I contacted a client for a scheduled call. She was not available to talk. She had just left for the local high school where there was an active shooter. Her children went to that school. It’s been an incredibly difficult year for EMS. As evident in this picture, ambula...

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Trip Reports: Narrative NOT the Thing

Recently I conducted a documentation training session. Included in the class were members of the company’s billing department. They were eager to see the crews get their “come-uppance” with training in the areas that billing felt crews were lacking. At break-time, one of the bil...

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